Deleting your account

Request deletion

Use the Delete account action in the app’s account settings, or sign in to account management and use the account-deletion option. If you cannot access your account, contact privacy@synqin.com; we may need to verify your authority over the account. Do not send passwords or recovery keys.

Account deletion and content deletion are different

Account deletion initiates account closure and the cleanup of your uploaded content, associated shares and sign-in access. The separate option to delete your content removes content you created while keeping your account; it does not cancel a subscription. Neither option removes copies independently downloaded by recipients.

Deletion runs through background processing and retries. We do not guarantee that every stored copy disappears immediately or within a fixed number of hours. An account marked deleted is not proof that every related record has been erased.

Records that may remain

Account closure does not currently automatically purge all profile, device, subscription and legal-evidence records. A report can lead to restricted preservation of relevant data where a specific legal basis requires it. An unreviewed report alone is not a blanket indefinite hold.

The Privacy Notice, section 7 explains verified retention periods, provider deletion and outstanding limits on automatic erasure. Ask us about the records relevant to your request. Applicable retention duties and other people’s rights may limit deletion.

Your subscription

Deleting an account or uninstalling the app does not itself stop store renewal. Manage renewal using the Apple or Google account used to purchase: Apple subscriptions or Google Play subscriptions. Complete that process before losing account access. Statutory withdrawal, termination and refund rights remain available under the Terms.

Operator

İbrahim Kasapoğlu operates Synqin. Contact details are on the service-provider page.